Before You Begin
Before continuing, make sure you have:
Completed Social Media Integration Prerequisites
Admin access to the Facebook Page (and its linked Instagram account) you want to connect
Connect your account
Go to Social Media in the left-hand menu. This opens the Manage accounts page.
2. Click Connect account.
3. Log in to Facebook (or confirm your existing Facebook login).
4. Choose which Facebook Pages to give Prospyr access to, then click Continue.
5. Do the same for Instagram.
6. Facebook shows an access request screen listing everything Prospyr is asking to manage. Scroll through it, then click Save.
Choose accounts for your workspace
Prospyr opens a Choose accounts for this workspace window. Check the box next to each Facebook Page (and its linked Instagram account) you want this workspace to use, then click Connect selected.
If a Page is marked Connected to another workspace, it's already linked elsewhere in Prospyr and can't be selected here.
Your account(s) now appear on the Manage accounts page with a Connected status.
Choosing which messages Prospyr fetches
Each connected account on the Manage accounts page has its own Fetch control dropdown. This controls which message types Prospyr pulls in for that account:
A connected Facebook Page has one option: Facebook Messages.
A connected Instagram account has two options: Instagram Messages and Instagram Stories Replies. You can turn on one or both.
Click the dropdown next to an account and check or uncheck the message types you want. If every available option for that account is checked, the field displays All messages.