Before you begin:
You must have the Owner or Admin role to block or unblock a number.
What happens when you block a number?
Blocking applies to incoming calls and messages from that number to any of your practice’s Prospyr phone numbers.
Calls are rejected before they ring, enter a queue, reach voicemail, or reach an AI agent.
Incoming text messages and picture messages are blocked too.
Outgoing calls and texts are not affected.
Your existing call and message history is not affected.
1. Open Blocked numbers
Go to Settings, search for Blocked numbers, and open the matching settings page.
2. Enter the phone number
In the Phone number field, enter the number you want to block.
US numbers: Enter the number in any format, such as 5125550147 or (512) 555-0147.
Numbers outside the US: Start with a plus sign (+) and the country code, such as +44 20 7946 0958.
3. Select Block
Select Block. The number is added to the blocked numbers list right away.
Blocked numbers appear in the list with the date they were blocked.
4. Unblock a number
To allow incoming calls and messages from a number again:
Return to Settings → Blocked numbers.
Find the number in the list.
Select Unblock next to that number.
New calls and text messages from that number can arrive as usual.
Another way to block a caller
You can also use Block caller from the call details screen for an incoming call. This adds the caller to the same blocked numbers list.
Frequently asked questions
Does blocking apply to just one practice phone number?
No. It blocks incoming calls and messages from that caller to any of your practice’s Prospyr phone numbers.
Can we still call or text a blocked number?
Blocking does not affect outgoing calls or texts.
Will blocking delete previous calls or messages?
No. Your existing history is not affected.