PatientFi is now built directly into the invoicing experience, making it easy to enroll new patients and offer financing without leaving Prospyr. Start a PatientFi application, guide patients through enrollment, receive an instant financing decision, and complete payment all from the invoice, even if the patient has never used PatientFi before.
Step 1: Open the patient's profile and create an invoice as you normally would.
Step 2: In the invoice’s payment options, look for the PatientFi option. It only appears if PatientFi is enabled in your system.
Step 3: If the patient isn’t already enrolled in PatientFi, you’ll see a prompt showing sample low monthly payments available if they enroll.
Step 4: Click Start Application to begin setting up PatientFi for this invoice.
Step 5: Select the amount you want the patient to apply for on this invoice.
Step 6: Decide whether to send the application link to the patient’s device, or continue the process on the provider app.
Step 7: Since you’re completing enrollment on the provider app, patient authorization is required.
Step 8: The system checks for the patient’s phone number as a security gate. If it’s missing, you’ll be prompted to add one.
Step 9: An OTP (one-time password) is sent to the patient’s phone for authentication. This step happens automatically if the number is already entered.
Step 10: Once verified, you’re redirected to the PatientFi application page to complete enrollment and financing.
Step 1: Choose how much financing to request from PatientFi — you can request more than just the invoice amount if the patient may need extra funds.
Step 2: Adjust the requested amount as needed, then continue.
Step 3: To request the full available amount, use the “max” option.
Step 4: PatientFi reviews the application and instantly approves a spending limit, which may be lower than requested based on their criteria.
Step 5: Review the invoice amount requested against the patient’s total available PatientFi balance.
Step 6: Keep track of the amount applied to this invoice and the overall credit limit.
Step 7: Select a payment plan from the available options. Smaller invoices may offer fewer plans.
Step 8: You can also reject the transaction here if needed. Otherwise, continue.
Step 9: Add a payment method for PatientFi to use for recurring payments.
Step 10: Set up the preferred monthly payment and continue to the agreement summary.
Step 11: Review and accept the PatientFi agreement to finalize enrollment and payment. The payment is now approved with PatientFi.
Step 13: Return to your app — the system will wait for confirmation from PatientFi via webhook.
Step 14: Once you receive the confirmation event, head back to the original invoice.
Step 15: The invoice now shows paid in full with PatientFi as the payment source.
Step 16: Confirm that PatientFi covered the total balance.
FAQ:
Q: What merchant fees does Prospyr charge for PatientFi transactions?
A: Prospyr does not determine or charge the merchant fees for PatientFi transactions. Merchant fees are based on your practice's agreement with PatientFi and are managed outside of your relationship with Prospyr. If you have questions about your merchant fee rate or the amount your practice receives from a financed transaction, please contact a PatientFi representative.