Choosing Which Payments to Accept
Prospyr provides the ability to process card payments via our integrated payment system or record payments via a different method. To choose the options available to you and your staff, follow these simple steps:
Navigate to https://app.prospyrmed.com/settings/payments
Check the box next to the payment methods your business will accept (see below for which options are managed by Prospyr vs those managed outside Prospyr and recorded in the system)
Hit "Save"
Prospyr Managed Payment Methods
Payments in this list will be processed or actively managed directly by the Prospyr System
Credit Card: Use Prospyr's integrated payment system for credit and debit card transactions and refunds (via a terminal or in app)
Patient Wallet: Use patients' store credits (which can be earned via memberships, rewards programs, or manually set) to cover the costs of products and services. Refunds to payments made via patient wallet will return to the patient's wallet
Gift Card: Sell and redeem Prospyr gift cards for patients. Refunds to payments made via Prospyr gift card will return to the gift card recipient's gift card balance.
Payment Methods For Recording Purposes
All other payment methods are simply used for recording purposes. You will record that a payment was made via a given method, but will collect the payment directly from the patient or from the payment method listed. These Include:
Physical Payment Methods
Cash
Check
Reimbursement Based Brand Loyalty Programs
Alle
Aspire
Xperience
Patient Financing Providers
Alphaeon
Care Credit
Cherry
PatientFi
Other Unsupported Digital Methods
Direct Deposit via ACH
Venmo
Zelle
Not seeing a method you need to record in the list above? Reach out to [email protected] to ask for it to be added.