Clearing your browser's cache and cookies removes old, stored versions of Prospyr's web pages so your browser loads the newest version of the app. This article is for anyone using Prospyr in a web browser — front-desk staff, providers, and practice owners — on a computer, iPhone, or iPad.
Note: Clearing your cache does not delete any patient data, charting, or records stored in Prospyr. Cache and cookies only affect what's saved locally in your browser — things like login sessions and page files — not anything stored in the Prospyr database.
When should I clear my cache?
Clear your cache if you notice any of the following in Prospyr:
Pages that won't load, load incorrectly, or look visually broken
Buttons or features that seem "stuck" or missing after a recent update
You're logged out unexpectedly or can't log in
A support rep asks you to as a first troubleshooting step
Important: Clearing cache and cookies will sign you out of Prospyr and most other websites you're logged into in that browser. Have your Prospyr login handy before you start.
Desktop browsers
Google Chrome (Windows and Mac)
Open Chrome and click the three-dot menu in the top-right corner.
Select Delete browsing data (or go to Settings > Privacy and security > Delete browsing data).
Set the time range to All time.
Check the boxes for Cookies and other site data and Cached images and files.
Click Delete data.
Close and reopen Chrome, then log back in to Prospyr.
Tip: You can jump straight to this screen with the keyboard shortcut Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac).
Official walkthrough: Clear cache & cookies in Chrome — Google Support
Safari (Mac)
Open Safari and click Safari in the menu bar, then select Settings.
Go to the Privacy tab and click Manage Website Data.
Click Remove All, then confirm by clicking Remove Now.
Alternatively, for a faster history-and-cache clear, click History in the menu bar and select Clear History, then choose all history.
Quit and reopen Safari, then log back in to Prospyr.
Official walkthrough: Clear your cache and cookies in Safari on Mac — Apple Support
Mozilla Firefox (Windows and Mac)
Open Firefox and click the menu button (three horizontal lines) in the top-right corner.
Select Settings, then click Privacy & Security in the left sidebar.
Scroll to Cookies and Site Data and click Clear Data.
Check both Cookies and Site Data and Cached Web Content.
Click Clear, then confirm.
Close and reopen Firefox, then log back in to Prospyr.
Tip: The keyboard shortcut Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) opens this dialog directly.
Official walkthrough: How to clear the Firefox cache — Mozilla Support
Microsoft Edge (Windows and Mac)
Open Edge and click the three-dot menu in the top-right corner.
Select Settings, then go to Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Set the time range to All time.
Check Cookies and other site data and Cached images and files.
Click Clear now.
Close and reopen Edge, then log back in to Prospyr.
Tip: Ctrl+Shift+Delete opens the Clear browsing data window directly. You can also type edge://settings/clearBrowserData into the address bar.
Official walkthrough: View and delete browser history in Microsoft Edge — Microsoft Support
Mobile browsers (iPhone and iPad)
Mobile Safari
Open the Settings app on your iPhone or iPad (not the Safari app itself).
Tap Apps, then tap Safari.
Scroll down and tap Clear History and Website Data.
Confirm by tapping Clear History.
Reopen Safari and log back in to Prospyr.
Note: This clears history and cache across all of Safari, not just Prospyr — you'll be signed out of other sites too.
Official walkthrough: Clear the history, cache, and cookies from Safari on your iPhone, iPad, or iPod touch — Apple Support
Mobile Chrome
Open the Chrome app on your iPhone or iPad.
Tap the three-dot menu (bottom-right or bottom toolbar).
Tap Delete Browsing Data.
Set the time range to All time.
Make sure Cookies, Site Data and Cached Images and Files are checked.
Tap Delete Browsing Data and confirm.
Reopen Chrome and log back in to Prospyr.
Official walkthrough: Clear cache & cookies on iPhone & iPad — Google Support